A healthy business needs to balance creating value for the guests, the employees, and the business owners.
A cared for team cares for guests.
Restaurant Leadership strives to create a remarkable work experience for you (our team!) so you will serve our guests with the same care
The team creates value by delivering remarkable restaurant experiences to guests and meeting busines needs
Customers pay all of our paychecks by continuing to bless us with their business
Explore the ways we are aspiring to create a remarkable work experience for you!
We are committed to seeing our team live well in the three main areas we touch their lives:
Competitive Compensation
Life is expensive. We want you to perform at your best so we can pay as much as possible!
Health and Wellness
We all juggle a lot in life and need help at times. We want our opportunities at Chick-fil-A to fit your life needs AND the business’s needs. We also want to connect you with resources to live well right now regardless of what you are going through.
Growth and Future
We want you to launch into a bright fututre! Our goal is to provide a clear, self driven path for growth and provide the resources you need.
Summary of Our Commitments to our team.
What does “Competitive Mean”?
It means that our pay scale seeks to start team members at or above the industry standard for similar jobs but provide the ability to quickly grow your income to earn more than most of our competitors.
However, in order to be able to afford to be competive with pay rates it is important that our employees are more productive than others and are truly meeting the business needs.
Your pay rate reflects the “Value” you create for the guests and the business.
If you are performing with excellence, more guest will come and we will be able to serve them more profitably. By doing that you will literally “pay for your own raise”!
Competative Compensation
Truett Cathy (founder of Chick-fil-A) on “Excellence”
“Conduct comes first”
Before we can consider a raise we need team members to be already following through on the basics. We get a paycheck for the doing the basics well. We get raises for growing our contribution to the business.
Team members who have a pattern of struggling with things like attendance, appearance standards, treating others with respect, or putting forth their best effort need to focus on improvements there first and will likely not be eligible for a raise until they demonstrate the consistency in the basics first.
Availability
This just refers to your time and schedule commitment to the restaurant. We know that you may not be able to control this 100%. However you can influence it to a large degree in many circumstances.
Making yourself available to work when there is the most business need and not just when it is convenient to do so creates a lot of value.
What we are looking for is the overlap of your genuine ability to be present at work with our need to have team members at the restaurant at specific times.
We have laid out several different options of availability that reflect what our needs are for staffing the restaurant. The greater availablity you can reliably commit to, the higher your compensation can be.
Please know that full time commitments are generally expected to be 6-12 month commitments.
Knowlege + Skills
Knowledge = Your demonstrated understanding and awareness of Pathway and Restaurant Systems, proper procedures, and standards of quality of our products and service. You demonstrate this by completing assigned pathway modules, passing knowledge tests, etc.
Skills = Your demonstrated ability to execute proper procedures and standards of quality and service in the restaurant. This includes not just performing tasks like bagging a chicken sandwich, but executing a position effectively like operating the primary station during peak and slow times correctly. You demonstrate this by executing tasks and running stations successfully with a qualified leader present who can assess and sign off your demonstrated skill.
Performance
Performance = Your consistency in executing the standard with excellence. It is one thing to know how to do something correctly but another thing entirely to do it with well consistently.
We need to be consistently executing with excellence to win the hearts of our guests every day. Team members who are consistently meeting or exceeding the standard should be the ones paid the most!
Consistency of performance will be assessed by your managers and supervisors.
They will assess your performance in a position or role by asking the question:
“Out of 10 times performing this position/task, how many times did they meet the pathway standard 100%?”
1-3 = Rarely | 4-6 = Sometimes | 7-8 = Usually | 9-10 = Almost always
Excellence = Meeting or Exceeding the Standard.
How consistent are we?
Health and Wellness
We know that you will be at your best for our guests when you are living healthy and well. There are many things that effect your health: your choices, environment, relationships, circumstance, and many others.
The workpalce can often add stress to life but we believe that you can have a relationship with your work that adds to your health by providing purpose, growth, and accomplishment. We are also investing in resources to promote health for your and your family outside of work. Here we have highlighted those resources for you to engage with.
Flexible Availability / Scheduling
Employee Assistance Program
Medical Care | Direct2Care
Health Insurance Contributions
Flexible Scheduleing / Availability
We know that you balance a lot of different commitments in life: school, family, friends, other jobs. While we pay the most for those who have the most availability to commit to Chick-fil-A we have flexible options based on your needs.
It is important that both our teams and the business needs are met when it comes to availablity to work. Our goal is to find the overlap between the business needs and your availablity. We never want to ask you to commit more time than you are actually able to commit. However our requirement is that you consistently following through on whatever committments you make.
There are few main ways in which we flex to your needs: flexible availability options, request off system, and shift swap system.
4 Flexible Availability Options
Full-time Premium = This team member has either completely open availability or mathes the requirements below. They are being maximally available to our needs. Their flexibility to meet the business need is rewared with an hourly rate bonus while they keep this availability requirement.
Full-Time = This team member have some commitments to work around, but nontheless they can commit 32 hours weekly and can meet the other requirements. We are more accomodating on schedule requirements but can still commit 32 hours as long as the availability meets a current need.
Part-Time = This team member may have a lot of other commitments, but as long as they can commit to our basic needs list we are still able to commit a minimum of 15 hours.
Employee Assistance Program
Life can be challenging and sometimes you need a little help or direction. While our leaders in the business care about you want to help there are times we do not know how or circumstances that other professionals may be better equiped to serve you. By partnering with Anthem we are able to offer an EAP that can connect you with resources you need for various life challenges from counseling services, financial advice, job coaching, or even basic legal direction.
Medical Care - Direct2Care
As part of our commitment to your ongoing health and that of your family we happy to introduce our new partnership with Direct2Care. It is a Tele-medical App that connects you with REAL doctors who can diagnose illness, prescribe medince, offer counselling services and much more! Plus this benefit extends to everyone who is living in your household!
We know that going to the doctor is expensive and often time consuming. With Direct2Care we know that our team and their families have access to basic medical care regardless of their income or circumstances in life.
Health Insurance Contributions
All Full-time employees are granted an employer contribution of at least $325 monthly toward one of our health insurance plans of their choosing.
Our provider is Anthem BlueCross BlueSheild. There are multiple plans available and the higher your leadership level the larger the contribution.
Check out plan information and pricing for 2025.
Your Growth and Future
We want you to launch into a bright fututre! Our goal is to provide:
1) A clear, self driven path for career growth that can launch you into a future within Chick-fil-A or beyond
2) Resources to promote character and skill develop both personally and professionally
3) An environement of encouragment and challenge where growth can happen
Career Growth Path
We want to see everyone grow and improve regardless of you interest in leadership at Chick-fil-A. But for those who want to grow with the company we are especially excited to show you the way.
Every level of leadership at Chick-fil-A represents a new level knowledge, character, and skills development as you grow in Restaurant, Leadership, and Business Acumen. It also represents opportunity to grow your income and influece. Refer to the Benefits Summary for more info on leadership compensation.
Our growth philosphy is “Drive your own bus”! That means you have to take ownership of your own growth. The only limit to your advancement is your mastery of the knowledge, skills, and character to succeed.
