A healthy business needs to balance creating value for the guests, the employees, and the business owners.
A cared for team cares for guests.
Restaurant Leadership strives to create a remarkable work experience for you (our team!) so you will serve our guests with the same care
The team creates value by delivering remarkable restaurant experiences to guests and meeting busines needs
Customers pay all of our paychecks by continuing to bless us with their business
Explore the ways we are aspiring to create a remarkable work experience for you!
We are committed to seeing our team live well in the three main areas we touch their lives:
Competitive Compensation
Life is expensive. We want you to perform at your best so we can pay as much as possible!
Health and Wellness
We all juggle a lot in life and need help at times. We want our opportunities at Chick-fil-A to fit your life needs AND the business’s needs. We also want to connect you with resources to live well right now regardless of what you are going through.
Growth and Future
We want you to launch into a bright fututre! Our goal is to provide a clear, self driven path for growth and provide the resources you need.
Summary of Our Commitments to our team.
What does “Competitive Mean”?
It means that our pay scale seeks to start team members at or above the industry standard for similar jobs but provide the ability to quickly grow your income to earn more than most of our competitors.
However, in order to be able to afford to be competive with pay rates it is important that our employees are more productive than others and are truly meeting the business needs.
Your pay rate reflects the “Value” you create for the guests and the business.
If you are performing with excellence, more guest will come and we will be able to serve them more profitably. By doing that you will literally “pay for your own raise”!
Competative Compensation
Truett Cathy (founder of Chick-fil-A) on “Excellence”
How do I earn a raise?
Earn is the correct word! You earn a raise by creating value for the guests and the business. Generally speaking team members have the ability to influence their pay rate in 3 specific areas.
Availability, Knowledge/Skills, and Performance
Availability
This just refers to your time and schedule commitment to the restaurant. We know that you may not be able to control this 100%. However you can influence it to a large degree in many circumstances.
Making yourself available to work when there is the most business need and not just when it is convenient to do so creates a lot of value.
What we are looking for is the overlap of your genuine ability to be present at work with our need to have team members at the restaurant at specific times.
We have laid out several different options of availability that reflect what our needs are for staffing the restaurant. The greater availablity you can reliably commit to, the higher your compensation can be.
Please know that full time commitments are generally expected to be 6-12 month commitments.
Knowlege + Skills
Knowledge = Your demonstrated understanding and awareness of Pathway and Restaurant Systems, proper procedures, and standards of quality of our products and service. You demonstrate this by completing assigned pathway modules, passing knowledge tests, etc.
Skils = Your demonstrated ability to execute proper procedures and standards of quality and service in the restaurant. This includes not just performing tasks like bagging a chicken sandwich, but executing a position effectively operating the primary station during peak and slow times correctly. You demonstrate this by executing tasks and running stations successfully with qualified leader present who can assess and sign off your demonstrated skill.
Performance
Performance = Your consistency in executing the standard with excellence. It is one thing to know how to do something correctly but another thing entirely to do it with well consistently.
We need to be consistently executing with excellence to win the hearts of our guests every day. Team members who are consistenly meeting or exceeding the standard should be the ones paid the most!
Consistency of performance will be assessed by your managers and supervisors.
They will assess your performance in a position or role by asking the question:
“Out of 10 times performing this position/task, how many times did they meet the pathway standard 100%?”
1-3 = Rarely | 4-6 = Sometimes | 7-8 = Usually | 9-10 = Almost always
Excellence = Meeting or Exceeding the Standard.
How consistent are we?
Health and Wellness
We all juggle a lot in life and need help at times. We want our opportunities at Chick-fil-A to fit your life needs AND the business’s needs. We also want to connect you with resources to live well right now regardless of what you are going through.
At Chick-fil-A we want to
Your Growth and Future
We want you to launch into a bright fututre! Our goal is to provide a clear, self driven path for growth and provide the resources you need.
Growth Path Explained
Resource links to everything
growth path and roles with skills and knowledge and character developed
How to grow character and skills / leadership
CFA career trajectories
Personal growth
financial literacy
educational scholarships and partnerships
resources
grand opening opportunities explained
Personal and professional
knowledge and skills and character breakdown by personal and professional